I had the priviledge of working in a major department store whilst working my way through college. It was a priviledge for me because if I had worked in a donut shop, I probably would weigh a ton by now considering my love for donuts.
I personally know customer service agents can't be perky all day, every day. However, when you sign-up for a task, you buckle up and do the very best.
One thing that kept us, customer service agents, on our toes during our work shifts was "The Mystery Shopper". The company would hire random people and send them to different stores to shop. We the sales associates and customer service agents never knew who these people were, but we knew this was a method the company used.
Nobody wanted to get bad reviews from a "Mystery Shopper" so we were pleasant to everyone and did our jobs very well.
I am hoping this site will be the "Mystery Shopper" at service oriented institutions in Ghana, where no individual or institution would want their name up here too many times.
My plan is to personally call the HR dept of any institution that gets mentioned here several times, and make them aware of issues customers have with them.
I believe that will lead to change.
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