We are gradually making progress. The word is out there about this site and our quest to address Customer Service in Ghana, in order to bring about some positive change.
When you vent/ share any unsatisfactory customer service experiences here, it gives us more information to be able to contact upper management in those institutions to let them know that their customers are not happy.
I believe our voices will be heard and improvements will be made.
Feel free to post your experiences here, or email them to firstname.lastname@example.org.